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ClickFree Backup

I can't get my clickfree to work on my MAC

1. On your MAC, when the clickfree is plugged in, it may show up on your screen as a drive. 2. Please click on finder > go > folder type in go to folder volumes and click volumes. You want to be in the volumes folder. In this (volumes) you should locate the name of your clickfree. 3. Delete all click-free drives that you see. ( just right click all Clickfree drives and hit delete). Do not include Macintosh HD and or the Beta if you have a Beta. 4. Close the finder window once complet...

How do I save my scanned photos to my phone or clickfree device?

To save already scanned photos, you should be in the Scan Photographs section from the main screen of the Clickfree app. Click the image of scanned photographs and now you can click the three dots at the top right of the screen and choose multiselect (if you want to save multiple). Here all of the pictures will have small clear circles on them that allow you to select the images you want and when selected, they will have a blue checkmark. To also select just one image or a few, just hold down ...

Template for public customer reviews

Hello, I am John from the Clickfree Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this Clickfree Pro, we suggest you contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. Clickfree Pro stands behind its commitment to qualit...

Can I change the way in which contacts are saved?

The way that I have found to change the order in which contacts are saved is this: open the view backup storage from the main screen on the app. Open Backup folder. Open Contacts backup folder. Now in here at the top left of the screen, there are three dots with three lines next to them (it is a button) and press that. You should now be able to change between time, name and type.

Can I create folders in the clickfree pro?

For iPhones and iPads, you can create a new folder. You do this by clicking the view back up storage from the main screen of the clickfree app. Then on the top left, there should be an image of a gray folder. Click on that to create your new folder. This can also be done in the view back up storage as well. For androids, you should be able to create folders in the same way.

Is there a way to organize photos on the clickfree pro?

The way to organize photos should be based on the photo albums in your phone. (Or electronic device). For example, if you have an album named "screenshots" in your photos and videos in the phone, then the album saved to the clickfree pro should also be called "screenshots".

I can't get my Clickfree to work on my android/ Samsung phone

With the clickfree plugged into your phone, restart it. When the phone is restarting, pull the clickfree out. Once the phone has restarted and you are logged in again, plug the clickfree back in, accept all permissions and then see if you can backup again. This should help troubleshoot the issue.

How to transfer contacts from Clickfree/Datalogixx to a new iPhone

Here's a step-by-step process on how to transfer the contacts that you backed up from your old phone onto a new device. This is for iPhone devices only. Connect the Clickfree/Datalogixx on your iPhone and Open Clickfree/Mo Disk App. 1. Tap View Backup Storage. 2. Tap the Contacts folder. Make sure that Mo Disk/Clickfree is Highlighted in Blue. 3. Press and Hold the contacts vcf file to Select. 4. Tap Share on the bottom part of the screen. 5. Then Tap Contacts. 6. Tap...

Can I transfer my photos from my PC into my iPhone using Clickfree and Datalogixx?

The answer is YES. You can transfer photos from your computer onto your iPhone by using Clickfree. Here's a step-by-step process on how you can transfer them. * Computer to Clickfree 1. Plug in your Clickfree device to your Computer's USB Port. 2. Open File Explorer. (press and hold Windows Key + E key together) 3. On the Left Pane click THIS PC. USB Drive F: will show on your end as Clickfree | Mo Disk | Datalogixx 4. Open the Clickfree drive and Create a Folder. Right-cli...

HELP! I accidently formatted my Clickfree on my computer and now it does not work

Take a deep breath, you can fix this problem, but you may want to have our Technical Support Team on the phone to assist. Diagnosing the Problem:" When attempting to back up pictures, videos, or contacts, you get a Backup Failed error message using either the Green Circle or tap a selective Backup Function. Tap the 3 lines on the left top of the screen and tap Format If there is no drive listed on the screen and the Format button is greyed out, then it is probable that your Memory was form...

Watch - Introduction to Clickfree

Quick Tips and Helpful Hints

We have developed a "quick tips" document that gives you a few helpful hints for getting started with Backup Genius. We strongly recommend reading through this short document because it will make sure you get the absolute best experience and address the most common issues that could cause you to have a problem!

ClickFree Software - Where to get it

Getting Clickfree Software for all your devices is as easy and clicking the link below: Apple iOS (For iPhones and iPads): Click Here (https://apps.apple.com/us/app/clickfreeplus/id1587102776) Android (For Android phone and tablets): Click Here (https://bit.ly/3ErFQXj) Apple Mac (For Apple Mac computers): Click Here (https://downloads.clickfreebackup.com/ClickFree_v108.pkg) PC/Windows (For Windows Personal Computers): Click Here (https://downloads.clickfreebackup.com/DesktopClickFreePCver...

Clickfree Pro User Documents

Clickfree Pro Quick Setup Guide: Quick Setup Guide (https://drive.google.com/file/d/1nVX21gw3K4RP5b82vQoLraGWv5Dkp26C/view?usp=sharing) Cickfree Pro Thank you for your order insert: Thank You Page (https://drive.google.com/file/d/1ZqQGoyHc5mHV09npFT5fNguihUo0ZIbX/view?usp=share_link) Clickfree Pro User Manuals by Operating System Completed Printed Manual as it appears in the box: Printed Setup Guide Android (web/PC optimized): Quick Setup Guide (https://drive.google.com/file/d/19Rzemfo5oM...

Clickfree Quick Start Manual Guides

Please find the Quick Start Manual Guides for Clickfree Backup Android (web/PC optimized): Quick Setup Guide (https://drive.google.com/file/d/19Rzemfo5oM9pkpkmt0OYgrnlvJXDL_99/view?usp=sharing) Android (printed in box): Quick Setup Guide (https://downloads.clickfreebackup.com/manuals/iosMoDisk_Android_ClickFreex1_MoDisk.pdf) iOS (web/PC optimized): Quick Setup Guide (https://drive.google.com/file/d/1wxtF-VLYcFH4Lsc7G3EheKtYMttLLnmv/view?usp=sharing) iOS (printed in box): Quick Setup Guide (h...

Clickfree Backup - Video Tutorials

iOS Video Tutorial: Mac Video Tutorial: Click Here (https://drive.google.com/file/d/1-pconEzZKdi1eWh1UhKsN6V1JLtUy5Ru/view?usp=sharinghttps://drive.google.com/file/d/1-pconEzZKdi1eWh1UhKsN6V1JLtUy5Ru/view?usp=sharing) PC Video Tutorial: Android Tutorial: Click Here (https://drive.google.com/file/d/1_HJGkzDqVEuVK0eRRJuxWBqayxTevRUX/view?usp=sharing)

Watch - Clickfree for iPhones and iPads

Clickfree for iPhones and iPads Quick setup Guide (https://drive.google.com/file/d/1wxtF-VLYcFH4Lsc7G3EheKtYMttLLnmv/view?usp=sharing) Clickfree Helpful hints (http://downloads.clickfreebackup.com/manuals/PPE_for_Clickfree_REV_1.pdf)

Watch - Clickfree for Mac Tutorial

Clickfree Mac Tutorial Clickfree for Mac Quick Set Up Guide (https://downloads.clickfreebackup.com/manuals/DesktopClickfree-MAC.pdf) Clickfree Helpful Hints (http://downloads.clickfreebackup.com/manuals/PPE_for_Clickfree_REV_1.pdf)

Watch - Clickfree for PC Tutorial

Clickfree for PC Tutorial Clickfree for PC Quick Setup Guide for PC (https://downloads.clickfreebackup.com/manuals/DesktopManualWindows.pdf) Clickfree Helpful hints (http://downloads.clickfreebackup.com/manuals/PPE_for_Clickfree_REV_1.pdf)

Watch - Clickfree for Android Tutorial

Clickfree for Android Quick Start Guide (https://drive.google.com/file/d/19Rzemfo5oM9pkpkmt0OYgrnlvJXDL_99/view?usp=sharing) Clickfree Helpful Hints (http://downloads.clickfreebackup.com/manuals/PPE_for_Clickfree_REV_1.pdf)

The most important thing for a successful Backup is TIME

If you’ve got thousands upon thousands of photos and videos, a complete backup will take several hours to complete. Most phones store only a few images on the device and the majority in the cloud. Triple Play needs to make sure it downloads and saves every single one of those precious memories. We recommend having a full battery and setting aside several hours for your first backup. However, if you don’t have the time for that, don’t worry! The great thing about Triple Play is that it starts ...

Apple Device - Permissions for Clickfree and Mo Disk

The ClickFree and Mo Disk Apps asks for permissions as they are needed. If you experience a time when the App does not operate as expected on your iPhone or iPad, an important check is to make certain that you have given the device the appropriate Permissions. To verify the permissions: - Tap Settings - Scroll down to the App (Mo Disk, Clickfree) - Verify that the settings look similar to the image

OTG Memory - Verify if the Phone supports OTG Memory

Android devices can only talk to devices like Clickfree if they are equipped with a feature called “OTG.” This is a characteristic of Android and unfortunately one we can’t do anything to change! The overwhelming majority of Android devices today support OTG. But some don’t. Many pay-as-you go phones and some Chinese brands of Android phone do not support OTG. Sometimes company-issued phones that you get from work will not support OTG. As a general rule, Samsung phones from the past several ...

Getting Started - Windows PC Edition

Windows 11/10/8 Clickfree Windows/PC is fully compatible with Windows 8, 10 and 11. The only difference is the start-up process as Windows 10 has the Auto Play Feature turned off. Plug Clickfree into any USB port on your computer. From the Desktop Tile, click the File Explorer (Yellow Folder on the Task Bar). Under “Computer” click on the Clickfree drive (may be labeled as a D:, E:, F:, or another drive). Note: If “Choose what to do with removable drives” appears, click to open. Then click ‘O...

Getting Started - Mac OS-X

Warning! Time Machine When using a Clickfree for the first time on a Mac, be aware of this Time Machine message. “Do you want to use this device as a Time Machine Backup”? Answer “No” to this message. If you answer “Yes” your Mac will format the Clickfree drive for use as a Time Machine backup. You will need to contact us to assist you with reformatting and reloading the Clickfree software. To get started, plug the Clickfree adapter into a USB port on your computer. Normally, an icon for t...

Getting started with Clickfree for iPhone/iPad and Android

Click free is the easiest way to protect the photos you take on the go. Simply plug the Clickfree into your mobile phone or tablet, start the Clickfree app, and watch your Clickfree save all of your photos. Install the Clickfree App If you have an Android smartphone or tablet, you can download the application from the Google Play Store (https://play.google.com/store/apps/details?id=com.clickfreebackup.clickfree). If you have an iOS device, such as iPhone or iPad you can get the Clickfree (...

Sales Tax

We are required to collect tax in certain states because we have inventory in those states. In most states, tax is not collected on the shipping, but on the value of the product. In a few states, we are also required to collect tax on shipping as a service, based on the tax laws in those states. If you need additional Assistance Please Contact Clickfree Support

QVC- Clickfree reported as Prop65

There is some confusion with the QVC buying team. Clickfree is Pro65 compliant. We are reaching out to the QVC Buying Team to resolve this confusion. If you would like to make a purchase of the Clickfree in the meantime, you can visit www.clickfreebackup.com

Does the Clickfree duplicate files when used Multiple Times

The Clickfree knows if a picture or video has been backed up previously and DOES NOT duplicate/resave the same image a second time. Likewise, if you end a complete backup before it finishes, the Clickfree also knows this and will pick up from where it left off

Can you pick and choose what pictures to Backup?

A common question pertains to backing up Can you pick and choose what to back up, or does it just copy everything? I have more pics than will fit on this, so I want to select what I back up. Yes, you can select particular photos or even albums to back up. Or you can select to back everything up at once. Of course, if you select to back everything up, then it COULD take a long time to back everything up. For this reason, if you have a lot of photos, we recommend that you start with a ful...

How many Photos and Videos will a Clickfree hold

That is a great question! Clickfree can hold thousands upon thousands of pictures and video. For more specific details, see the table below!

ClickFree Backup says I don’t have enough space on my iPhone/iPad

Have you received an error message saying there is not enough space on your iPhone or iPad to backup your files? First of all, we apologize for the inconvenience. Your photos could be stored in iCloud. If so, the ClickFree needs to temporarily download them to your internal storage first. If you receive this message, you might not have enough room on your iPhone to fit all your pictures or videos. Once the photos or videos are backed up, the temporary files will be cleared from your phone’s loc...

Can you view Clickfree backed up images on a PC

Yes! You can view the images and videos from your Clickfree device using your cell phone or from your PC/Windows or Mac computer.

Can you save photos that are on your laptop

Yes!!! Yes, you can protect precious memories that are on your PC/Windows or Mac computer as well as from your Phone with the Clickfree! Clickfree includes an easy to use PC/Windows application to backup your photos and videos. Also, you can choose to copy images directly from your computer to the Clickfee using FIle Explorer for PC/Windows or File for the MAC!

What happens if images are updated after they are backed up to the Clickfree

If an image or video is updated, the Clickfree will update the image/video backed up on the Clickfree. You will not have multiple versions of the same image/video on the Clickfree.

Does Clickfree delete files

No. Clickfree does not delete images or videos automatically as it processes them for backup. The Clickfree Development team specifically made the decision to force the user to decide what pictures they want to delete. The only way they would be deleted is if the button was on for "Delete the local Backup" in the menu of the clickfree app. You can check this by opening the app with the clickfree plugged into your phone, open the menu on the left corner of the screen and click on backup.

Does Clickfree work on Laptops

Yes, You can use your Clickfree on your PC/Windows or MAC computer as well as most Android phones and iPhones and iPads.

Does Clickfree save or download email

No. Clickfree natively does not back up or save email. However, if you wish to use Clickfree to backup your mailbox, you can easily do this by using File Explorer on a PC/Windows, or Files on a MAC to copy the Mailbox file from your computer to your Clickfree.

Does Clickfree backup documents

At this time, Clickfree is an excellent tool to back photos, videos, and contacts from your Android, Apple iPhones and iPads, PCs and Macs. It does not currently backup documents. However, we have submitted this to the development team for consideration into future revisions However, if you wish to use Clickfree to backup documents from your computer, you can easily do this by using File Explorer on a PC/Windows, or Files on a MAC to copy the document file(s) from your computer to your Click...

Swapping the Clickfree memory card with a new Clickfree Shell

In the rare event it is necessary to replace the Clickfree adapter, the process of swapping the memory card to the new device is simple! Follows is both a video tutorial as well as a pdf instruction page that will show you how to quickly and easily perform this task! Download the instructions here: (https://drive.google.com/file/d/1nunpEnO7PUTi6i5VXKfOb8kNjJqHlBs0/view?usp=sharing)

Clickfree download - ONLY for MS Edge browsers

If you are having a problem downloading the Clickfree Apps using the MS Edge Browser, this can be easily fixed by following the following steps: In the browser window click the 3 horizontal dots. This will take you to the settings menu In the settings menu scroll down to the heading called Insecure Content and click it. Under Allow, click the add button In the dialog box, add "clickfreebackup.com (http://clickfreebackup.com/)" Click OK

How to enable screen record on your iPhone

Sometimes, a Technical Support rep will ask for a screen capture/recording as part of the troubleshooting process. Steps to add Screen Record to your iPhone: Tap Settings Tap Control Center Scroll down to Included Controls. If Screen Recording is listed under Included Controls then you are all set. You can exit the Control Panel. If Screen Record is not listed under Included Controls, then perform the following step(s) Scroll down to More Controls Locate Screen Recordings Tap the...