Android devices can only talk to devices like Triple Play if they are equipped with a feature called “OTG.” This is an issue with Android and unfortunately one we can’t do anything to change!
The overwhelming majority of Android devices today support OTG. But some don’t. Many pay-as-you go phones and some Chinese brands of Android phone do not
support OTG. Sometimes company-issued phones that you get from work will not support OTG.
As a general rule, Samsung phones from the past several years will work, provided they are not pay-as-you-go or issued to you from work.
The best way to determine whether your Android device supports OTG is to search for the specific make and model of your phone online or contact the manufacturer. If you have ever used an external drive with your device before, your device definitely supports OTG.
Another method that may work is to download an “OTG checker” app like this one. It may be able to tell you if your device supports OTG. This app is free to download and use.
This does NOT apply to Apple devices. Apple devices will work as long as they are up to date with the latest iOS.