Triple Play

If you’ve got thousands upon thousands of photos and videos, a complete backup will take several hours to complete. Most phones store only a few images on the device and the majority in the cloud. Triple Play needs to make sure it downloads and saves every single one of those precious memories. We recommend having a full battery and setting aside several hours for your first backup. However, if you don’t have the time for that, don’t worry! The great thing about Triple Play is that it starts ...

When you first launch and use the Mo Disk app, you will be asked for several different permissions. It will ask for your permission to access your photos and contacts when you attempt to back them up. If you attempt to take pictures or videos with the “use camera” feature, it will ask for permission to access your camera and microphone. You must tap “OK” or “Allow” to all permissions for Triple Play to work. If you tap “Don’t Allow,” Triple Play will do nothing. This is important: granting pe...

Android devices can only talk to devices like Triple Play if they are equipped with a feature called “OTG.” This is an issue with Android and unfortunately one we can’t do anything to change! The overwhelming majority of Android devices today support OTG. But some don’t. Many pay-as-you go phones and some Chinese brands of Android phone do not support OTG. Sometimes company-issued phones that you get from work will not support OTG. As a general rule, Samsung phones from the past several years...

Here is a helpful tutorial and Quick Setup Guide of how to use your Datalogixx Memory Triple Play with Android Phones and Tablets using the Android File Manager. Here is a PDF copy of the Quick Setup Guide (https://drive.google.com/file/d/1YHZyLWVk0jSDsmWKgWbf83hldrYQrmAT/view?usp=sharing)

Here is a helpful tutorial and Quick Setup Guide of how to use your Datalogixx Memory Triple Play with Apple iPhone and iPads. You can view/download the Quickstart Guide here by clicking on this link. (https://drive.google.com/file/d/1Ws1FDtiWdq3JuUXoutOkcHE0T76SVcm1/view?usp=sharing) Or, you can view our helpful video guide detailing how you can use your Triple Play!